Administrative Assistant- Platform & Architecture

The Toronto Catholic District School Board (TCDSB) is a significant part of publicly funded Catholic education in Ontario, serving approximately 87,000 students. They are seeking an Administrative Assistant-Platform & Architecture to provide operational support to ICT Services teams, assisting with enterprise technology platforms and services, user account management, and maintaining technical documentation.

Responsibilities

• Provide support for enterprise systems and services including Active Directory, Exchange, Microsoft Azure, and Microsoft 365
• Assist with user account lifecycle management in Active Directory, including creating, modifying, and disabling user accounts and groups
• Support Microsoft 365 administration, including user provisioning, license assignment, mailbox configuration, and basic troubleshooting
• Assist with Azure administration tasks, including identity management, user access management, and basic resource monitoring
• Respond to general ICT-related inquiries, triage requests, and escalate issues to appropriate technical teams when required
• Assist with resolving basic IT service requests and tracking support tickets
• Maintain and update technical documentation, procedures, and internal knowledge resources
• Maintain accurate system records, documentation, and inventory information
• Support multiple demands related to operational tasks and small technical projects while meeting deadlines
• Provide backup support for team members as needed to ensure continuity of services
• Maintain strict confidentiality of system data, user information, and internal documentation
• Perform other related duties as assigned

Skills

• Two-year College Diploma in Information Technology, Computer Science, or a related field, or equivalent experience
• Minimum of one (1) year of related experience or an equivalent combination of education and experience
• Foundational knowledge of Active Directory, Exchange, Microsoft Azure, and Microsoft 365
• Familiarity with Microsoft Windows Server environments
• Proficiency in Microsoft Office Suite e.g. Outlook, MS Excel, Word, Access and PowerPoint
• Strong written and verbal communication skills
• Ability to follow procedures and maintain accurate documentation
• Demonstrated ability to balance multiple tasks with competing deadlines, while prioritizing daily and weekly activities and projects on-demand in a very busy environment
• Strong attention to detail when working with user accounts and system data
• Positive attitude and willingness to learn in a technical environment
• Proven ability to work independently with minimal supervision

Company Overview