Job Summary:
We are seeking an Accounts Receivable Specialist who will be responsible for all communications with B2B clients for collections, cash applications and account reconciliation/cleanup. The Accounts Receivable Specialist will help the company meet our goals of maximizing timely cash collections, minimizing write-offs, and meeting DSO KPIs.
Responsibilities:
- Identifying accounts with outstanding balances and maintaining records of communication attempts as well as any records of payments collected
- Contacting customers by email and phone to address their outstanding balance and determine the reason for non-payment
- Working with clients to collect their outstanding balance and/or negotiating payment plans to collect it in installments.
- Communicating with internal teams to better understand a customers account
- Processing customer payments, account adjustments and customer refunds where appropriate
- Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Qualifications:
- 3+ years of receivables experience
- Effective communication and solid negotiation skills
- Track record of success in collecting on B2B customers
- Excellent written and verbal communication, organization, time management and prioritization skills necessary to be effective in a fast-paced work environment
- Experience with NetSuite, Salesforce.com, advance knowledge of Excel, and overall technologically savvy preferred
- Prior experience in Accounts Receivable preferred
Expectations:
- Excellent written and verbal communication, organization, time management and prioritization skills necessary to be effective in a fast-paced work environment
- Exhibit critical thinking, analysis and problem-solving
- Be diplomatic with the ability to keep confidential information private
- Demonstrate high level of professionalism, perform job duties in an accurate, proficient, and timely manner
- Demonstrate ability to multi-task, prioritize, have attention to detail and work independently as well as with a team
- Demonstrate excellent customer service to clients and internal staff members in a way that is professional, friendly and reassuring
- Other duties and responsibilities as assigned
- Open and amenable to working US hours.