Overview
Avanath is proud to be named one of the top communities’ management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ homes, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
The Accounts Receivable Administrator is responsible for recording notices of adjustment for residents receiving subsidies and ensuring all supporting documentation is properly attached to the resident file. This role maintains the subsidy abatement tracker and promptly forwards any abatement notices to Director, Building Services for processing. The specialist prepares rent increase letters for assigned communities and accurately updates rental amounts in Yardi Voyager.
Additionally, this position monitors vendor portals, such as WASH and Bill.com, to track payments and ensure proper recording in the accounting system. The role provides clerical support and accurate data entry for the accounts receivable department, manages the shared email inbox, and responds to general inquiries, redirecting communications to the appropriate department in a timely and professional manner.
A team member in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
- An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships you build within your communities, including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
- An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization through the organization's support services and senior leadership.
- An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.
Qualifications
- Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
- 2+ years of experience in accounts receivable, accounting support, or financial administrative roles.
- Experience processing invoices, payments, and account reconciliations in a high-volume, deadline-driven environment
- Strong understanding of accounts receivable processes, including billing, collections, and account tracking.
- Experience reviewing account balances, resolving payment discrepancies, and maintaining accurate financial records.
- Proficiency in Microsoft Office Suite, particularly Excel (spreadsheets, basic formulas, and data tracking) and Word.
- Familiarity with accounting or communities management software such as Yardi Voyager or similar financial systems preferred.
- Strong data entry and organizational skills with a high level of accuracy and attention to detail.
- Ability to communicate professionally with internal teams and external partners regarding account inquiries.
- Ability to handle confidential financial information with discretion and professionalism.
Community Relations + Customer Service
- Maintain professional and responsive communication with internal teams regarding account status, payment updates, and financial inquiries.
- Provide timely support to property or operational teams by researching and resolving accounts receivable questions and discrepancies.
- Collaborate with accounting and operations teams to ensure accurate financial information and smooth workflow between departments.
- Deliver excellent internal customer service while supporting the organization’s financial processes and objectives.
- Maintain organized records and effectively manage multiple tasks and priorities in a fast-paced environment.
- Demonstrate strong written communication skills when responding to account inquiries and documenting financial information.
- Exercise professional discretion while handling sensitive financial and resident or client account information.
- Utilize email platforms and electronic communication systems to respond to inquiries and coordinate internal stakeholders.
- Quickly learn and adapt to internal accounting systems, procedures, and workflow processes.
Preferred Experience
- Experience in an administrative, clerical, or accounting support role, preferably in accounts receivable or a finance-related environment.
- Strong data entry and document management experience with a high level of accuracy and attention to detail.
- Familiarity with communities’ management or accounting software (such as Yardi or similar systems) preferred.
- Knowledge of communities’ management policies, procedures, and operational guidelines.
- Experience supporting compliance with company policies, lease agreements, and applicable housing or financial regulations.
- Ability to respond promptly and professionally to financial inquiries, account discrepancies, and documentation requests.
Physical Demands & Working Conditions
- This position is considered essential to the organization’s financial operations and requires adherence to company policies, safety guidelines, and established business protocols.
- Primarily office-based work involving extended periods of sitting and frequent computer use.
- Regular use of a computer, keyboard, mouse, calculator, and phone to perform accounts receivable and administrative tasks.
- Ability to read, analyze, and prepare financial documentation; perform basic calculations; and communicate clearly in both written and verbal formats.
- Occasional travel to corporate offices or community locations may be required to support accounting or operational needs.
- May occasionally require bending, reaching, or lifting light office materials such as files, documents, or office supplies.
How Avanath Supports You
We know that our teams are at the heart of our success and growth, and we are committed to showing our appreciation. We offer:
- Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
- Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
- Growth is based on achievement and an emphasis on promoting from within our ranks, versus just external candidates.
- Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
Diversity & Inclusion
Avanath is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.
Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families.
The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees bring to their work is a significant part of our culture, our reputation, and our achievements.
We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:
+ Respectful communication and cooperation between all employees.
+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
+ Work/life balance through flexible work schedules to accommodate employees’ varying needs.
+ Employer and employee contributions to the communities we serve promote a greater understanding and respect for diversity.