This is a remote position.
Role Overview
We are looking for a proactive and client-focused Account Manager with experience in digital marketing agencies to own and manage client relationships end-to-end. This role requires strong strategic thinking, performance analysis skills, and the ability to communicate digital marketing insights clearly and confidently.
The ideal candidate will ensure client satisfaction, drive retention, and act as the bridge between clients and internal performance teams (SEO & PPC).
Key Responsibilities
Own and manage relationships with clients and key stakeholders
Lead client meetings, performance reviews, status updates, and reporting calls
Ensure campaigns and deliverables remain on track, in scope, and aligned with client goals
Monitor campaign performance, identify insights, and collaborate with specialists to refine strategy
Educate clients on SEO, PPC, and digital marketing fundamentals to build trust and transparency
Proactively identify risks, challenges, and growth opportunities before they arise
Maintain a minimum 95% client retention rate and NPS score of 8+
Communicate proactively, remain accountable, and adapt quickly in a fast-paced environment
Required Experience & Skills
3+ years of overall professional experience
2+ years in Account Management, Client Success, or customer-facing roles
Minimum 1 year of experience working within a digital marketing agency (SEO/PPC experience mandatory)
Strong working knowledge of:
Google Analytics (GA4)
Google Ads reporting
Meta Business Manager reporting
Ability to independently pull, analyze, and interpret performance reports and KPIs
Confidence in discussing strategy, campaign performance, and KPIs with clients
Solid understanding of SEO and Paid Media fundamentals
Familiarity with Webflow, WordPress, and/or Shopify
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Preferred (Good to Have)
Experience working with Home Services clients (HVAC, plumbing, remodeling, etc.)
Experience handling multiple accounts simultaneously in a fast-paced agency setup