Summary/Purpose of the Position:
The Account Manager develops new business, stimulates sales growth of existing and new accounts, manages all region leads, and on-boards new customers and sells the entire range of products and services. This role is responsible for driving profitable sales growth through the retention and expansion of revenue at current customers and acquiring new customers within their defined territory of geography. The Account Managers are expected to build, identify, and implement strategies that enable growth, as well as provide value, solutions, and technical support for their customers.
Essential Duties, Functions and/or Responsibilities:
- Responsible for qualifying new sales leads
- Responsible for relationship building within a contact base and providing professional representation of the Company’s brands.
- Ensures customer growth by partnering to help drive proactive solutions to meet the customer’s needs and requirements
- Effectively demonstrates products to customers
- Coordinates order management activities: order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of customer requirements
- Engages in Re-Activation campaigns within a given region focused on re-engaging dormant accounts
- Collaborates with internal and external resources when identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue enhancement opportunities
- Develops and monitors sales plan to achieve annualized account-level goals
- Apply a continued education on our product offering to the customer experience, and work to become a prime resource through technical value and problem solving
- Call on vendor partners as necessary to enhance solution selling capacity
- Must operate effectively in a team selling environment
- Maintain, turn, and update a growing and robust opportunity funnel for the fully assigned territory
- Works strategically to understand industry trends affecting their customers and identify strategic initiatives to relate trends to customer opportunities. Develops compelling vision and communicates this vision to support strategic initiatives for assigned customers.
- Establishes good relationships with customers and teams (internal staff and external partners); relates well to people at all levels; builds wide and effective networks and contacts
- Focuses on customer needs and satisfaction; resolves customer issues quickly and accurately; consistently achieves project goals
- Continually develops and expands products and technical knowledge in support of customer base
- Performs timely follow- up on quotes and inquiries
- Monitor key performance indicators to identify gaps in customer profitability or service levels and proactively work with cross-functional resources (operations, procurement, quality, finance, sales, etc.) to resolve
- Schedules in-person visits with selected customers as needed
- Records/maintains all customer-related and sales activity information in CRM system
- Indirectly and directly responsible for product quality
- Other duties as assigned